Introduction

This privacy policy describes the types of personal data Conquest Ltd collects via the use of its ConQuest Q-Series application, what we may do with that personal data and your rights.

References to “we”, “us” and “our” in this policy are all references to Conquest Ltd.

This policy was last updated in August 2018.

 

Users of ConQuest Q-Series

ConQuest products are licenced on a concurrent user basis, the contract itself is with the company that has purchased those licences. We collect contact information of individuals responsible for the contract fulfilment and ongoing activities relating to the contract.

We also collect information on any individual at that company that will be using the software or that uses the software throughout the span of the contract. This information is collected in the interest of fulfilment of contract and to provide the service that the company has purchased. We also may use this information to keep users informed about upcoming updates and new features in line with that contract.

Information we may collect includes;

  • Name
  • Job Title
  • Company Email Address
  • Phone Numbers

 

THIRD PARTY SERVICES

Builders Profile

Conquest Ltd is partnered with Builders Profile in order to enhance user experience and offer additional features. We may pass your details onto Builders Profile and they may contact you in relation to the partnership.

For more information about Builders Profile you can visit their website

Exactal/Dimtronix

Conquest Ltd uses Exactal APIs in its On Screen Take Off software. While the licence contract is held with Conquest Ltd we use Exactal as a processor and they provide the underlying licence and management. As part of this data is collected when registering the licence. This data includes;

  • Company Name
  • Name

Additionally the following can also be supplied;

  • Email Address
  • Postal Address
  • Country
  • Phone Number
  • Fax Number

This data is provided to Exactal in order to verify the license that has been purchased and for continued fraud protection and delivery of the service requested. This data is transferred out side of the EEA to the US and Honk Kong and is necessary for the performance of the contract (between Conquest Ltd and the organization) undertaken at the organization’s request.

AMAZON WEB SERVICES

The Online Enquiries service uses Amazon Web Services (AWS) for a number of features and hosting which includes the site, documents and emailing through the system. Data you enter is stored in secure environments within the AWS datacentres which can be based outside of the EU. No personnel outside of Conquest Ltd has access to this data and it is stored in a secure manor.

AWS is covered by the EU-US Privacy Shield, details of which can be found at https://aws.amazon.com/compliance/eu-us-privacy-shield-faq/

 

SECURITY

We take security very seriously with all of our products. All data collected is stored securely and monitored for unauthorised access. Access to the data is also restricted to those that need it. Any online services that we offer use end to end encryption to ensure your connection is secure.

If you have any question or concerns regarding security you can contact us at [email protected]

 

FEATURE USE

We collect information from the application about feature usage, navigation and errors within the application. We use this information to analyse and improve the system. Information we collect includes;

  • Machine Name
  • Licence Number
  • Company Name
  • Username
  • Operating System Versions
  • Product Version

 

SHARING OF YOUR INFORMATION

We do not sell or share your information with any other third party marketing companies. We will only ever contact you in relation to products and services we offer or with updates to any services you use with us.

 

Your rights to:

ACCESS YOUR PERSONAL INFORMATION

Conquest Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request”. If we do hold information about you we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be disclosed to
  • Let you have a copy of the information in an intelligible form.

To make a request to Conquest Ltd for any personal information we may hold you need to put the request in writing addressing it to the address provided in the ‘How to Contact us’ section of this policy.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us using the means provided below.

 

OPT OUT OF BEING CONTACTED

As part of the contract your company has with Conquest we may occasionally email you with updates and new features. If you wish to opt out of any marketing you receive from us you can request this by contacting us using the means provided below. All emails you receive from us will also contain links that allow you unsubscribe from that particular marketing system.

 

DELETION OF YOUR PERSONAL INFORMATION

We keep your information for as long as your company has a contract with us. We cannot remove this information for as long as the contract is in place, once the contact ends we hold onto the data in line with our internal retention policies. Once these polices are hit we safely delete the data. Should you wish to have any personal information we hold on deleted you can request this by sending a written request to the address provided below. Where possible we will comply with your request and if this is not possible we will inform you as to why it is not possible.

 

How to Contact Us

If you have any queries or would like more information you can email;
[email protected]

You can also write to us at;
Conquest Ltd
Edgeworth Suite
Paragon Business Park
Horwich
Bolton
BL6 6HG

You can also phone us on;
+44 (0)1204 669689